Responsible Gaming

Our commitment to safer play

Kingdom Casino is operated by Dama N.V. under a Curacao gaming licence, and part of that responsibility is making sure our games are enjoyed by adults who stay in charge of their spending. We treat player wellbeing as an operational priority, not a marketing line.

Our support team receives regular training on recognising signs of harmful gambling. If an agent notices patterns that suggest a player may be struggling, they may reach out privately to discuss available options.

We never knowingly market to self-excluded individuals, and promotional messages are withheld from any account that has an active break or exclusion in place.

Tools you can switch on today

From your account settings you can set daily, weekly or monthly deposit caps. Lowering a cap takes effect straight away, while raising one only applies after a 24-hour waiting period so the decision is not made in the heat of the moment.

Session reminders display a pop-up showing how long you have been logged in and your net result for that session. Many players find this simple nudge helps them decide when to call it a night.

A time-out can be applied for anything from 24 hours to six weeks. During that period you cannot log in, deposit or receive offers, and the break cannot be cancelled early.

Self-exclusion

If you feel you need a longer separation from gambling, you can self-exclude from Kingdom Casino for six months, one year, five years or permanently. Contact our support desk or use the option in your profile to begin.

Once self-exclusion starts, any remaining withdrawable balance will be returned to you after standard verification, and the account will be closed to further play for the full chosen term.

We also recommend installing blocking software such as Gamban or BetBlocker on your devices, which restricts access to gambling sites across the wider internet, not just ours.

Recognising when play is becoming a problem

Chasing losses, hiding how much you spend from people close to you, or feeling restless when you are not playing are all common early indicators that gambling is taking up more space than it should.

A quick self-check can help: ask yourself whether you have gambled with money meant for essentials, or whether you have tried to cut back and found it hard. An honest yes to either question is a good reason to talk to someone.

Help is confidential and free across New Zealand, and reaching out early usually makes the road back much shorter.

Protecting minors

Nobody under 18 may open an account or play at Kingdom Casino. We verify age and identity documents and will close any account found to belong to a minor, with deposits refunded and winnings voided.

Parents and guardians sharing a device with children should consider filtering tools such as Net Nanny or the built-in parental controls on most operating systems, and should never leave login details saved in a browser.